AU Students – Temporary Student Administrative Assistant

Job title: AU Students – Temporary Student Administrative Assistant

Company: Ajman University

Job description: ESSENTIAL DUTIES & RESPONSIBILITIES:

• Investigates and resolves software problems on AU computer systems; performs software repairs, maintenance, technical assistance, and support on various PC-based computers and peripherals.
• Provides technical assistance, support, and troubleshooting in resolving system communications failures and conflicts.
• Provides general and in-depth guidance, assistance, and support to users on diverse software/applications and operating systems as requested.
• maintains a high standard of customer service in dealing with and responding to questions.
• Performs routine, day-to-day hardware and software maintenance as assigned and assists in utilization of systems.
• Work on the orders until completion or escalate to the senior technical support.
• Restore and configure many PCs via the Image backup solutions created by senior technical support.
• Follow up and fully document individual cases via helpdesk software.
• Provide Technical support to users’ PCs/Devices that may require access to critical/confidential data.
• Provide technical support on IT equipment during events, seminars, workshops, and video conferences
• Resolve users’ technical issues assigned through the helpdesk.
• Perform miscellaneous job-related duties as assigned.

Expected salary:

Location: Ajman

Job date: Fri, 23 Aug 2024 06:25:50 GMT

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