Guest Service Agent – InterContinental Residences Abu Dhabi – UAE
Job title: Guest Service Agent – InterContinental Residences Abu Dhabi – UAE
Company: IHG Hotels & Resorts
Job description: Guest Service Agent – InterContinental Residences Abu Dhabi – UAEPosition Overview
InterContinental Residences Abu Dhabi is seeking an energetic and service-oriented Guest Service Agent to join its front office team. The ideal candidate will embody true hospitality, ensuring every guest enjoys a smooth, personalized, and memorable stay. This role is key to delivering InterContinental’s world-renowned luxury service from arrival to departure while maintaining the highest operational standards.Job Details
Country: UAE
City: Abu Dhabi
Industry: Hospitality / Hotels
Function: Customer Service / Front Office
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Greet and welcome guests warmly, providing an exceptional first impression.
- Manage check-in and check-out procedures efficiently and professionally.
- Respond promptly to guest inquiries, requests, and concerns to ensure complete satisfaction.
- Coordinate reservations and room assignments, ensuring accuracy and attention to guest preferences.
- Provide detailed information about hotel amenities, services, and local attractions.
- Handle billing, payments, and documentation accurately.
- Communicate effectively with housekeeping, concierge, and other departments to meet guest needs.
- Maintain accurate guest records and ensure confidentiality of personal information.
- Uphold brand standards and deliver service excellence aligned with IHG values.
- Anticipate guest needs and personalize service for returning clients and VIPs.
Ideal Profile
- Previous experience in front desk or guest service roles within a 4- or 5-star hotel environment preferred.
- Excellent communication and interpersonal skills.
- Fluency in English; additional languages (Arabic, Russian, Mandarin, or French) are an advantage.
- Proficiency in property management systems such as Opera PMS preferred.
- Impeccable grooming and professional presentation.
- Ability to multitask in a fast-paced hospitality environment.
- Positive, team-oriented attitude with a passion for guest satisfaction.
- Flexible to work shifts, weekends, and public holidays.
Skills Set
- Front Office Operations
- Guest Communication and Problem Solving
- Reservation and Billing Systems
- Service Excellence and Brand Representation
- Cross-Department Coordination
- Time Management and Accuracy
Why Join Us
- Competitive salary with performance-based incentives and benefits.
- Access to IHG’s global network for training, development, and career advancement.
- Enjoy employee discounts at IHG properties worldwide.
- Work in an inclusive, supportive environment that values wellbeing and diversity.
- Opportunity to be part of one of the world’s most prestigious luxury hospitality brands.
About the Company
InterContinental Residences Abu Dhabi, part of IHG Hotels & Resorts, represents a new standard of luxury living and hospitality in the UAE’s capital. With its elegant design, prime waterfront location, and world-class amenities, the property delivers a refined residential experience infused with the signature warmth of InterContinental service. Joining InterContinental means becoming part of a global brand that defines excellence, celebrates cultural diversity, and creates unforgettable guest experiences around the world.Job Title Guest Service Agent – InterContinental Residences Abu Dhabi – UAE
Job Description Guest Service Agent – InterContinental Residences Abu Dhabi – UAEPosition Overview
InterContinental Residences Abu Dhabi is seeking an energetic and service-oriented Guest Service Agent to join its front office team. The ideal candidate will embody true hospitality, ensuring every guest enjoys a smooth, personalized, and memorable stay. This role is key to delivering InterContinental’s world-renowned luxury service from arrival to departure while maintaining the highest operational standards.Job Details
Country: UAE
City: Abu Dhabi
Industry: Hospitality / Hotels
Function: Customer Service / Front Office
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-timeKey Responsibilities
- Greet and welcome guests warmly, providing an exceptional first impression.
- Manage check-in and check-out procedures efficiently and professionally.
- Respond promptly to guest inquiries, requests, and concerns to ensure complete satisfaction.
- Coordinate reservations and room assignments, ensuring accuracy and attention to guest preferences.
- Provide detailed information about hotel amenities, services, and local attractions.
- Handle billing, payments, and documentation accurately.
- Communicate effectively with housekeeping, concierge, and other departments to meet guest needs.
- Maintain accurate guest records and ensure confidentiality of personal information.
- Uphold brand standards and deliver service excellence aligned with IHG values.
- Anticipate guest needs and personalize service for returning clients and VIPs.
Ideal Profile
- Previous experience in front desk or guest service roles within a 4- or 5-star hotel environment preferred.
- Excellent communication and interpersonal skills.
- Fluency in English; additional languages (Arabic, Russian, Mandarin, or French) are an advantage.
- Proficiency in property management systems such as Opera PMS preferred.
- Impeccable grooming and professional presentation.
- Ability to multitask in a fast-paced hospitality environment.
- Positive, team-oriented attitude with a passion for guest satisfaction.
- Flexible to work shifts, weekends, and public holidays.
Skills Set
- Front Office Operations
- Guest Communication and Problem Solving
- Reservation and Billing Systems
- Service Excellence and Brand Representation
- Cross-Department Coordination
- Time Management and Accuracy
Why Join Us
- Competitive salary with performance-based incentives and benefits.
- Access to IHG’s global network for training, development, and career advancement.
- Enjoy employee discounts at IHG properties worldwide.
- Work in an inclusive, supportive environment that values wellbeing and diversity.
- Opportunity to be part of one of the world’s most prestigious luxury hospitality brands.
About the Company
InterContinental Residences Abu Dhabi, part of IHG Hotels & Resorts, represents a new standard of luxury living and hospitality in the UAE’s capital. With its elegant design, prime waterfront location, and world-class amenities, the property delivers a refined residential experience infused with the signature warmth of InterContinental service. Joining InterContinental means becoming part of a global brand that defines excellence, celebrates cultural diversity, and creates unforgettable guest experiences around the world.
Post DetailsJob Start Date
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location –Location City Abu DhabiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location
Expected salary: 5000 – 7000 per month
Location: Abu Dhabi
Job date: Fri, 10 Oct 2025 22:12:26 GMT
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