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Job title: Call Center Agent Bilingual – Abu Dhabi UAE

Company: First Abu Dhabi Bank

Job description: Call Center Agent Bilingual – Abu Dhabi UAEJob Overview
First Abu Dhabi Bank is hiring Call Center Agents to join its customer service operations in Abu Dhabi, UAE. This role is ideal for bilingual professionals with strong communication skills in English and Arabic, seeking to deliver high-quality service while handling inquiries, complaints, and upselling opportunities. The position supports inbound and outbound customer interactions across various FAB banking products.Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full TimeJob Overview
The Call Center Agent Bilingual – Abu Dhabi UAE will be responsible for managing customer queries through phone interactions while ensuring adherence to quality, compliance, and performance metrics. The role includes maintaining updated customer records, resolving product and service issues, and contributing to lead generation for FAB offerings.Key Responsibilities

• Answer inbound calls and provide accurate product and service information
• Resolve customer complaints within the defined authority levels or escalate as required
• Recommend products or services based on customer needs and feedback
• Update customer records and service logs with detailed call documentation
• Achieve call quality, service level, and customer satisfaction targets
• Identify cross-selling opportunities and generate qualified sales leads
• Maintain confidentiality of customer information and comply with bank policies
• Adhere to scheduled shifts and provide coverage during peak service times or unplanned floor requirements
• Support special assignments as directed by team leaders or supervisors
• Comply with FAB’s internal policies, governance frameworks, and regulatory obligations

Job Requirements

• High school diploma or equivalent
• 0 to 2 years of customer service experience, preferably in banking or call center environments
• Fluent in both English and Arabic (verbal and written communication)
• Strong listening, documentation, and interpersonal skills
• Ability to work in a fast-paced, shift-based service environment
• Customer-oriented mindset with a problem-solving approach
• Familiarity with CRM systems and call documentation procedures is a plus

What We Offer

• Entry-level opportunity at the UAE’s top banking institution
• Full training and support for skill development and career growth
• Exposure to a broad range of FAB financial products and services
• Competitive salary and benefits aligned with UAE labor standards

About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the most secure and trusted financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a full range of financial solutions, products, and services to individuals and businesses. With a strong global presence and commitment to innovation, FAB supports growth and development across the markets it serves.Job Title Call Center Agent Bilingual – Abu Dhabi UAE
Job Description Call Center Agent Bilingual – Abu Dhabi UAEJob Overview
First Abu Dhabi Bank is hiring Call Center Agents to join its customer service operations in Abu Dhabi, UAE. This role is ideal for bilingual professionals with strong communication skills in English and Arabic, seeking to deliver high-quality service while handling inquiries, complaints, and upselling opportunities. The position supports inbound and outbound customer interactions across various FAB banking products.Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full TimeJob Overview
The Call Center Agent Bilingual – Abu Dhabi UAE will be responsible for managing customer queries through phone interactions while ensuring adherence to quality, compliance, and performance metrics. The role includes maintaining updated customer records, resolving product and service issues, and contributing to lead generation for FAB offerings.Key Responsibilities

• Answer inbound calls and provide accurate product and service information
• Resolve customer complaints within the defined authority levels or escalate as required
• Recommend products or services based on customer needs and feedback
• Update customer records and service logs with detailed call documentation
• Achieve call quality, service level, and customer satisfaction targets
• Identify cross-selling opportunities and generate qualified sales leads
• Maintain confidentiality of customer information and comply with bank policies
• Adhere to scheduled shifts and provide coverage during peak service times or unplanned floor requirements
• Support special assignments as directed by team leaders or supervisors
• Comply with FAB’s internal policies, governance frameworks, and regulatory obligations

Job Requirements

• High school diploma or equivalent
• 0 to 2 years of customer service experience, preferably in banking or call center environments
• Fluent in both English and Arabic (verbal and written communication)
• Strong listening, documentation, and interpersonal skills
• Ability to work in a fast-paced, shift-based service environment
• Customer-oriented mindset with a problem-solving approach
• Familiarity with CRM systems and call documentation procedures is a plus

What We Offer

• Entry-level opportunity at the UAE’s top banking institution
• Full training and support for skill development and career growth
• Exposure to a broad range of FAB financial products and services
• Competitive salary and benefits aligned with UAE labor standards

About the Company
First Abu Dhabi Bank is the UAE’s largest bank and one of the most secure and trusted financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a full range of financial solutions, products, and services to individuals and businesses. With a strong global presence and commitment to innovation, FAB supports growth and development across the markets it serves.
Post DetailsJob Start Date 1970-01-01
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location –Location City Abu DhabiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location

Expected salary: 5000 – 7000 per month

Location: Abu Dhabi

Job date: Thu, 22 May 2025 22:37:33 GMT

Apply for the job now!