Job title: Section Head, Complaints -Human Rights Protection Department
Company: Sundus Recruitment Services
Job description: Position Type: Section Head, Complaints โ Human Rights Protection DepartmentJob Code: 3652Location: Abu DhabiEducation: Bachelorโs DegreeExperience:
- For Bachelorsโ Degree- 6+ Years
- For Masterโs degree- 3+ Years
Job Description:
- The Complaints Department is responsible for all activities and processes related to the complaint life cycle:
- Preparing the integrated complaints mechanism and its governance within the Authority and outside.
- Receiving, sorting, classifying and processing all calls according to the procedures and evidence approved by the Authority.
- Receiving individual complaints presented to the Authority, sorting and classifying them and treated according to the procedures and evidence approved by the Authority
- Receiving individual proposals and submitting them to the organizational unit concerned with studying proposals to address them.
- Preparing a database and a detailed record of complaints and analysing them and develop corrective and preventive measures.
- Providing supporting data for preparing bulletins and publications and reports issued by the Commission related to human rights.
- Participate in proposing initiatives and projects to enhance topics related to human rights.
- Preparing periodic reports and supporting data for the Authorityโs annual report.
Expected salary: 19425 – 20615 per month
Location: Abu Dhabi
Job date: Fri, 25 Jul 2025 04:24:16 GMT
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