Job title: Service desk analyst

Company: Sundus Recruitment Services

Job description: Job Oppurtunity for Service Desk AnalystDuration- 12 MonthsEducation- Bachelor DegreeExperience- 1-5 YearsLocation- Abu DhabiLooking for Immediate JoinersRespond to all incoming Service Desk calls and emails as per SLA terms. Log tickets under IFS assyst ITSM application & provide first level online support Reassign the unresolved tickets to 2nd level support teams Monitor & follow-up on all the open tickets Close resolved tickets under Axios assist ITSM application Schedule preventive maintenance for all customers with valid SLAs; internal and external

Expected salary: 5000 – 5500 per month

Location: Abu Dhabi

Job date: Thu, 24 Jul 2025 06:58:27 GMT

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