Customer Service Executive – Contact Center
Job title: Customer Service Executive – Contact Center
Company: First Abu Dhabi Bank
Job description: Customer Service Executive – Contact CenterJob Overview
First Abu Dhabi Bank is seeking a motivated and customer-oriented professional to join its UAE-based contact center team. The Customer Service Executive will handle inbound and outbound calls, resolve queries, promote FAB products, and ensure high service quality standards in a fast-paced banking environment.Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeJob Overview
This Customer Service Executive role at First Abu Dhabi Bank (FAB) involves managing inbound calls, resolving service issues, and maintaining high-quality standards across customer interactions. Based in Abu Dhabi, UAE, you will be part of a high-performing team that emphasizes trust, inclusivity, and continuous growth. Apply now to start a rewarding career with the UAE’s leading bank.Key Responsibilities
- Handle inbound customer calls with professionalism and empathy
- Address product/service issues and escalate unresolved concerns
- Update customer records and log interactions with accuracy
- Recommend FAB products and services based on customer needs
- Contribute to upselling and lead generation for banking products
- Support special tasks assigned by team leaders or managers
- Maintain compliance with FAB policies and regulatory standards
- Adhere to scheduled shifts and support unplanned duty calls as needed
- Ensure data confidentiality and service excellence in all interactions
Job Requirements
- High School diploma (mandatory)
- 0 to 2 years of relevant experience in customer service, preferably in the banking sector
- Strong communication skills in English and Arabic
- Knowledge of banking products and customer service protocols
- Ability to handle pressure, work in shifts, and maintain accuracy
- Good listening, documentation, and phone-handling skills
- High attention to detail and a positive, team-focused attitude
What We Offer
- A collaborative and inclusive work culture
- Continuous training and skill development
- Career progression opportunities within the largest bank in the UAE
- Competitive compensation and benefits package
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest and safest financial institutions. With a presence across five continents, FAB offers an inclusive environment that values cultural knowledge, innovation, and integrity. At FAB, you’ll be empowered to grow your career and make a real difference.Job Title Customer Service Executive – Contact Center
Job Description Customer Service Executive – Contact CenterJob Overview
First Abu Dhabi Bank is seeking a motivated and customer-oriented professional to join its UAE-based contact center team. The Customer Service Executive will handle inbound and outbound calls, resolve queries, promote FAB products, and ensure high service quality standards in a fast-paced banking environment.Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeJob Overview
This Customer Service Executive role at First Abu Dhabi Bank (FAB) involves managing inbound calls, resolving service issues, and maintaining high-quality standards across customer interactions. Based in Abu Dhabi, UAE, you will be part of a high-performing team that emphasizes trust, inclusivity, and continuous growth. Apply now to start a rewarding career with the UAE’s leading bank.Key Responsibilities
- Handle inbound customer calls with professionalism and empathy
- Address product/service issues and escalate unresolved concerns
- Update customer records and log interactions with accuracy
- Recommend FAB products and services based on customer needs
- Contribute to upselling and lead generation for banking products
- Support special tasks assigned by team leaders or managers
- Maintain compliance with FAB policies and regulatory standards
- Adhere to scheduled shifts and support unplanned duty calls as needed
- Ensure data confidentiality and service excellence in all interactions
Job Requirements
- High School diploma (mandatory)
- 0 to 2 years of relevant experience in customer service, preferably in the banking sector
- Strong communication skills in English and Arabic
- Knowledge of banking products and customer service protocols
- Ability to handle pressure, work in shifts, and maintain accuracy
- Good listening, documentation, and phone-handling skills
- High attention to detail and a positive, team-focused attitude
What We Offer
- A collaborative and inclusive work culture
- Continuous training and skill development
- Career progression opportunities within the largest bank in the UAE
- Competitive compensation and benefits package
About the Company
First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest and safest financial institutions. With a presence across five continents, FAB offers an inclusive environment that values cultural knowledge, innovation, and integrity. At FAB, you’ll be empowered to grow your career and make a real difference.
Post DetailsJob Start Date 1970-01-01
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location –Location City Abu DhabiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location
Expected salary: 5000 – 7000 per month
Location: Abu Dhabi
Job date: Mon, 09 Jun 2025 22:42:12 GMT
Apply for the job now!