Relationship Manager – Retail Banking
Job title: Relationship Manager – Retail Banking
Company: First Abu Dhabi Bank
Job description: Relationship Manager – Retail BankingJob Overview
First Abu Dhabi Bank (FAB), the largest financial institution in the UAE, is hiring a skilled Relationship Manager to join its dynamic Retail Banking team. This role is ideal for customer-focused professionals who excel in account management, sales, and client servicing. If you’re passionate about delivering exceptional banking experiences and building long-term customer relationships, this is your opportunity to thrive.Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 20000-28000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeJob Overview
As a Relationship Manager, you will be responsible for acquiring new clients, managing existing retail banking relationships, and promoting the bank’s financial products and services. You will play a key role in account planning, customer engagement, cross-selling, and ensuring service excellence across all client touchpoints.Key Responsibilities
- Acquire new customers by identifying needs, proposing tailored banking solutions, and coordinating with product teams
- Develop and execute account plans for portfolio clients, ensuring regular engagement and proactive service delivery
- Maintain in-depth knowledge of clients’ accounts, product usage, and financial activity to provide personalized advice and offerings
- Build long-term relationships and act as the primary point of contact for all account-related services and escalations
- Conduct regular client meetings to discuss financial needs, introduce new products, and explore cross-sell opportunities
- Monitor account activity, ensure compliance with regulatory and risk management standards, and uphold operational controls
- Collaborate with internal departments (Risk, Legal, Operations, Technology) to deliver a seamless customer experience
- Stay informed about market trends, customer behaviors, and regulatory changes to adapt relationship strategies accordingly
- Achieve personal performance targets and contribute to team goals on acquisition, retention, and customer satisfaction
- Support continuous self-development through FAB training and external certifications as required
Job Requirements
- Minimum 5 years of experience in retail customer relationship management within the banking sector
- Bachelor’s degree in Business Administration, Finance, Banking, or a related field
- Mandatory certifications: SCA (CISI Level 3) and UAE Rules & Regulations
- Strong interpersonal and negotiation skills with a customer-centric mindset
- Knowledge of retail banking products, account operations, and financial advisory practices
- Proficient in account planning, client acquisition, and portfolio management
- Ability to manage multiple client relationships while delivering quality service and cross-sell performance
- Self-motivated and goal-driven with strong attention to detail and regulatory compliance
What We Offer
- Join the top-ranked bank in the UAE with a strong global presence
- Work in a collaborative and inclusive environment that values innovation and personal growth
- Continuous learning and leadership development programs
- Competitive compensation and performance-linked rewards
- Direct access to advanced banking tools and technology to support customer service excellence
About the Company
First Abu Dhabi Bank (FAB) is the leading bank in the UAE and a trusted name across the Middle East. Known for its strong financial foundation, customer-first culture, and commitment to innovation, FAB empowers employees and clients to grow and succeed together. The bank embraces diversity, values different perspectives, and offers a supportive environment where everyone can thrive.Job Title Relationship Manager – Retail Banking
Job Description Relationship Manager – Retail BankingJob Overview
First Abu Dhabi Bank (FAB), the largest financial institution in the UAE, is hiring a skilled Relationship Manager to join its dynamic Retail Banking team. This role is ideal for customer-focused professionals who excel in account management, sales, and client servicing. If you’re passionate about delivering exceptional banking experiences and building long-term customer relationships, this is your opportunity to thrive.Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Salary: 20000-28000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeJob Overview
As a Relationship Manager, you will be responsible for acquiring new clients, managing existing retail banking relationships, and promoting the bank’s financial products and services. You will play a key role in account planning, customer engagement, cross-selling, and ensuring service excellence across all client touchpoints.Key Responsibilities
- Acquire new customers by identifying needs, proposing tailored banking solutions, and coordinating with product teams
- Develop and execute account plans for portfolio clients, ensuring regular engagement and proactive service delivery
- Maintain in-depth knowledge of clients’ accounts, product usage, and financial activity to provide personalized advice and offerings
- Build long-term relationships and act as the primary point of contact for all account-related services and escalations
- Conduct regular client meetings to discuss financial needs, introduce new products, and explore cross-sell opportunities
- Monitor account activity, ensure compliance with regulatory and risk management standards, and uphold operational controls
- Collaborate with internal departments (Risk, Legal, Operations, Technology) to deliver a seamless customer experience
- Stay informed about market trends, customer behaviors, and regulatory changes to adapt relationship strategies accordingly
- Achieve personal performance targets and contribute to team goals on acquisition, retention, and customer satisfaction
- Support continuous self-development through FAB training and external certifications as required
Job Requirements
- Minimum 5 years of experience in retail customer relationship management within the banking sector
- Bachelor’s degree in Business Administration, Finance, Banking, or a related field
- Mandatory certifications: SCA (CISI Level 3) and UAE Rules & Regulations
- Strong interpersonal and negotiation skills with a customer-centric mindset
- Knowledge of retail banking products, account operations, and financial advisory practices
- Proficient in account planning, client acquisition, and portfolio management
- Ability to manage multiple client relationships while delivering quality service and cross-sell performance
- Self-motivated and goal-driven with strong attention to detail and regulatory compliance
What We Offer
- Join the top-ranked bank in the UAE with a strong global presence
- Work in a collaborative and inclusive environment that values innovation and personal growth
- Continuous learning and leadership development programs
- Competitive compensation and performance-linked rewards
- Direct access to advanced banking tools and technology to support customer service excellence
About the Company
First Abu Dhabi Bank (FAB) is the leading bank in the UAE and a trusted name across the Middle East. Known for its strong financial foundation, customer-first culture, and commitment to innovation, FAB empowers employees and clients to grow and succeed together. The bank embraces diversity, values different perspectives, and offers a supportive environment where everyone can thrive.
Post DetailsJob Start Date 1970-01-01
Salary from 20000.00
Salary to 28000.00
Number of Vacancies 1
Location –Location City Abu DhabiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location
Expected salary: 20000 – 28000 per month
Location: Abu Dhabi
Job date: Mon, 09 Jun 2025 22:39:12 GMT
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